FAQ
FAQ Menu
Getting Started
Is Little Chinese Learners free?
Although there are paid premium plans, Little Chinese Learners offers a lifetime free plan with access to monthly activity packs and a limited number of lessons.
Is a credit card required for sign up?
No, only a valid email address is required to join. Credit card is required only if you subscribe to a paid plan.
How do I sign up for the free account?
Sign up here with a valid email address to start your 7-day premium trial.
I cannot see the videos!
If you are having trouble seeing the videos, cache is the number one issue. Please delete all cookies from your browser, close it, and reload it. In more extreme cases, you may want to reboot your router as some routers are known to store the cache. If the problem remains, please contact us with the device and browser you are using.
What happens after my 7-day premium trial ends?
Your plan will automatically switch to our free lifetime plan after the 7-day trial, unless you sign up for a paid plan.
How can I unsubscribe from emails?
If you’re not interested in receiving notification of promotions, free downloads, and new features, you can always unsubscribe with the unsubscribe link at the bottom of every email.
How do I delete my free account?
If you would like your account to be deleted (with all the progress and data deleted and unrecoverable), please send us an email to let us know with your username and confirmation for deletion.
Our Pedagogy
What's unique about Little Chinese Learners?
Little Chinese Learners is a complete self-study Mandarin curriculum built on the guidance on the ACTFL 5C standards with games and activities designed for young learners. It can be utilized with or without the guidance of a Mandarin-speaking teacher.
What features are available in each lesson?
Each lesson comes with a 5-day lesson plan with a variety of activities designed to engage the learner, including video lessons from native teachers, cultural videos, animated stories and songs, read-aloud books, review games, writing worksheets, craft, and more. Activities are designed with space repetition and upward-spiral methodologies to optimize learning.
What age group is Little Chinese Learners for?
While we designed our program with children aged 4-10 in mind, we have had learners as young as 2 and as old as… well, old. In essence, anyone can learn with us.
How often do you publish new lessons?
We publish at least two new lessons (complete with 5-day activities that includes videos, animation, homework, games, and more) each month. We also publish “Special Courses” every few months covering cultural topics like Chinese New Year, Dragon Boat Race, Autumn Festival, and more.
Is Little Chinese Learners for heritage students only?
No, definitely not. We have students from heritage and non-heritage families. Mandarin immersion program students particularly have found the program to be incredibly helpful for non-heritage families who may need the extra support.
What other study materials do you recommend?
Little Chinese Learners is a comprehensive program covering all four tenets of learning a language (speaking, listening, reading, and writing). However, more exposure is always better. For those interested in live tutoring sessions, please contact us. Additionally, for students who want to build Mandarin literacy skills, sign up for our sister program Little Chinese Readers with the code “LCLearners” to get 15% off your yearly subscription.
Paid Plans
What premium plans are available?
We offer a monthly and a yearly subscription plan for individual and families. Please visit the Memberships page for more details.
What forms of payment are accepted?
We accept secure and safe credit card payments for Visa, MasterCard, Discover, and American Express. Our site encrypts your private information using a SSL Certificate. We do not accept Paypal at this point. Please contact us if you would like to use an alternate payment method.
How can I check my subscription information?
To verify your subscription information, please sign in and visit your Account page using the menu in the top right corner. From there, you can see your subscription history and billing information.
How can I change or cancel my subscription?
For your convenience, your subscription will automatically renew at the end of your term. You can easily change or cancel your membership at any time but visiting your Account page.
Is there any guarantee?
We are passionate about learning Mandarin and have built a curriculum that we believe will help every learner improve Mandarin literacy. Hence, we would be happy to refund any paid subscription in full within 30 days if you are unsatisfied in any way — no questions asked! Just send us an email to let us know that you would like to take advantage of our money-back guarantee.
How do I request a refund?
We would be happy to refund any paid subscription in full within 30 days if you are unsatisfied in any way — no questions asked! Just send us an email to let us know that you would like to take advantage of our money-back guarantee.
Student Accounts
How many student accounts are available under premium plans?
The individual premium account comes with one account. The family plan comes with one primary account plus two student accounts.
What's the difference between a primary account and a student account?
A primary account controls billing and subscription information and is also the Group Leader of the group consisting of the associated students. From the Progress page, the Group Leader can see and manage the progress (including marking lessons/activities complete) of each student in the group.
What if I need more than two student accounts?
For a customized plan with more student accounts, please contact us with the number of seats you need.
How do I sign up my students?
On your Account page, there is a unique link to be distributed to your students. Using a different browser (or logging out of your account first), use that link to sign up for each student. Each student will need a different username and password.
Can I track of manage the progress of my students?
Yes, definitely. Visit the Group Course Report to track the progress of every student in your group and visit the Manage Student Progress page to update their progress as needed.
Award Points
What are award points for?
Coming soon, award points can be exchanged for special rewards like unlocking special lessons and activities, including secret games!
How does one earn points?
Award points can be earned only when a student uploads an assignment and the assignment is approved by the teacher. The teacher will award points up to the maximum allowed for that task depending on the quality of work submitted.
Can free accounts or premium accounts earn award points?
Unfortunately, not at this point. The points are tied to assignment uploads and grading by each student’s personal teacher. Hence, award points are only available for premium plus members.
Printable Materials
How do I make a book from the printable?
Check out the video at https://youtu.be/g4A_klcdwEY
How many copies of printable materials can I make?
As many are you need for your personal use. For schools and commercial use, please contact us for an institutional license plan.
Other Questions
Got more questions? Write to us!
Affiliate Program
Do you have an affiliate program?
We do! If you love our program and want to share it, please visit our Affiliate Page.
Who can become an affiliate?
We evaluate every application on a case-by-case basis to make sure your plans align with our brand. If you love our program and want to share it, please visit our Affiliate Page.
I don't see any of the lesson materials
Affiliates do not automatically gain access to our lessons. You may use the same account to sign up for one of our Premium Plans or check out your affiliate activity on the Affiliate Page.
